'A dance floor Interaction’

As we have analized at the ElggCamp Buenos Aires, Elgg offers a unique opportunity for organizations to quickly move forward in a social-networking website creation that can also serve as a new space for customer service interaction. Bringing your customers closer and getting to know them helps companies provide a higher quality service. What better place to enter their conversation than on the Internet?

In many ways, an enterprise could delegate custom service calls to an online social networking site, in which prospects, customers, and service representatives could interact within the instantly way of today’s digital landscape. Customer Service representatives could gather support and feedback in real-time from customers all around the globe, providing the organization with a great demonstration of customer service effectiveness.

In this case, reps would be given personalized profiles with their strengths and interests highlights; customers are also invited to become community members to gather their perspective, suggestions, ideas and as much as they wish to the collective knowledge-base on a wiki page feed by all the network users.

Not only communication among customers and customer service reps will be more fluid but also, into a social network the Firm would be able to publish regularly updated manuals, trainings, answers and any further information to add more value and obtain greater effect on brand engagement.

In the end, this development will provide the infrastructure to harness as much of the potential energy possible between both parties, usually lost during traditional telephone conversations.

Applying a social network platform would transform the two-way highway that stands between a service representative and a customer via the phone line into a dance floor of individuals who will learn to interact with each other through comments, wiki, chat, messaging and databased information improving the brand experience.

Hi all Elgg Lovers,

We wanted to share with you that we are proud to announce the ElggCamp Buenos Aires was a huge success! The Nov 19th took place the first ElggCamp into the south hemisphere! We had the pleasure to have Brett Profitt presence from Curverider who has surpresed everybody with his knowledge and friendly way of becoming elgg the lead open source framework ever!

Here you will find further event information, pics and speakers slides: http://www.elggcampba.com